New Patients at Wilcox Family Chiropractic
Since chiropractic care involves a series of visits, with each one building on the ones before, it’s important that our relationship can go the distance. As Chiropractors in Kentwood we’ve found that one of the best ways to have successful patient relationships is to explain everything in advance. No surprises!
Your First Visit
Your initial visit will last for about 60 minutes. You will begin with a warm greeting from our new patient assistant who will help you complete any paperwork, which will help the doctor to understand the nature of your visit.
After review of your health history, the doctor will examine you to determine if chiropractic care is appropriate for you and then explain why and how chiropractic works. The doctor will then perform a comprehensive examination to determine the cause of your complaints, perform any necessary digital x-rays, and a posture evaluation. The doctor will review the results of the x-rays with you on day 1.
Second Visit
Welcome back! A front-desk staff member will greet you, and escort you to a room where the doctor will give what is referred to as a “Report of Findings.” This consists of a colorful brochure filled with personalized information regarding your specific complaint that the doctor will explain to you along with details of what your treatment will consist of, and an estimate of cost of care based on the doctor’s recommendations and any insurance coverage.
If you are accepted for care at our office, your Kentwood Chiropractor will then give you a spinal adjustment and home instructions, if necessary. This may include icing, activity restrictions, stretching or suggestions for comfortable sleeping.
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Outstanding service!! ,Justine’s personality and care for her patients makes me smile. 😊 ( very knowledgeable and down to earth) You will be just one adjustment away from having an awesome day! -
It was the warmest welcome I’ve ever received from a medical office.
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I felt very welcome and cared about!
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Everyone was very nice. Thank you so much for a great first visit.
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I’m glad I chose Wilcox Family Chiropractic as my first experience with a chiropractor. Doctor Justine explained every step to me and was very friendly and professional. I’m looking forward to my future visits! Thank you!
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Wilcox Family Chiropractic office is clean, organized, and I was promptly greeted when I walked inside. I also loved the essential oils being diffused! I very much enjoyed the semi-private rooms where I received specific care and instructions. Overall, this was a great first experience and I would highly recommend any friends and family to check out this office!
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Dr. Justine is incredibly detailed and calming. Can’t wait to get started with my chiropractic journey!
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I felt very valued and cared for during my first visit. Everything was explained to me before and as it was being done. I felt safe and that I was in good hands the entire time. Everything was handled very professionally while also feeling personable.
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Dr. Justine is amazing! She did the most thorough exam I’ve ever had. She explained everything during the adjustment. She was reassuring and kind. I finally feel confident that I will get relief from pain and discomfort. The office staff are friendly and patient.
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They were absolutely wonderful, kind, and professional. I’m very grateful for their talents.
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Just interested in being of help. No upselling, no hype. Just competent and well explained treatment. Thanks!
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Dr. Wilcox could not have been any nicer or professional. Very Patient. Explained everything. Kept asking me if I had any questions. Very thorough!
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From the moment I walked in the staff was very friendly and greeted me right away Justine is amazing very caring knowledgeable does a great job I felt relief from my first visit.
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Awesome first visit. I was very impressed with the entire process. The staff put me at ease, as this was my first visit to a chiropractor, and was extremely helpful.
A Typical Office Visit
Each visit begins with a greeting by our front-desk staff who will check you in and promptly send you to an adjusting room to wait for the doctor. Dr. Wilcox or Dr. Justine will then review your progress, evaluate and adjust your spine.
Any home instructions will be discussed and after a brief stop at the front desk to check-out and confirm your next appointment, you will be on your way.
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